Dealing with Difficult People Quiz

Dealing with Difficult People Quiz2018-10-09T20:15:00+00:00


What Would You Do?…

1. You are the customer service rep for ABC Company. During an appointment, one of your clients angrily explodes at you. To diffuse his anger, you should:

2. During a staff meeting, one of your colleagues tells a joke about you to the rest of the group. They all laugh, but you feel cut down and hurt. You should:

3. After working all day long, then cooking & serving dinner, you ask dad and kids to help out by cleaning the dishes. They promise to help, but night after night your request goes unheeded. You feel angry and frustrated. You should:

4. You are at work, you notice the company “Wet-Blanket” coming toward you. She corners you and says, “Things are sooooo bad around here! The moral stinks! All everyone does is complain, complain, complain!” You should:

5. You are giving a presentation at work, one of your teammates turns and says, “How could you say something so stupid! You are really full of S __ __ __!” You should: