Bambi vs. Godzilla: Dealing with Difficult People

Difficult people are everywhere! They are our customers, co-workers, boss, neighbor, or even our spouse. This program takes a humorous approach to the six basic difficult personality styles; why they do what they do, and most importantly – what you can do about it! You will learn how to stay empowered in the face of reactive, negative, and draining people. Discover how to move them and motivate them in a more positive manner. Essential if you are in customer service, sales, management, or on a team…or in a family